Shipping
At this time, our website is only configured to accept orders from within the United States, but our friends at Knit ATX in Austin, Tx are happy to ship internationally, so reach out to them at info@KnitATX.com to make arrangements.
All in-stock skeins ship within 7 business days using USPS standard rates. Once your order is ready to ship, you will receive an automated shipping notification including the tracking information.
Pre-orders and dyed-to-order skeins including sweater quantities generally ship within 14 days unless stated otherwise.
We do our best to meet these shipping estimates but cannot guarantee them.
We cannot refund shipping overages on combined shipments.
Barker Wool is not responsible for lost or stolen shipments.
Returns
Please remember when placing your order that all skeins are hand dyed in small batches by one artist. Variations in color may occur and are not considered reasons for return.
Although we strive to accurately display the colors of our products on our website, the actual colors you see will depend on the device and display settings you are using to view the products, and therefore we cannot guarantee that the colors and shades of the products you order will match those portrayed to you. We recommend that you keep your screen brightness level to 75-100% for best viewing.
Color perception can vary from screen to screen and from person to person.
Contact us within 3 days of delivery if you need to make a return. Returns must be shipped to the return address on the shipping label within 7 days from the day you contact us regarding the return.
Because of the nature of these items, unless they arrive damaged, we can't accept returns for:
Custom or personalized orders
Fundraising Colorways
Advent Sets
Digital downloads, (patterns)
Items on sale
Dyed-to-order sweater kits
Silk Scarves
Conditions of Return& refund:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. (no smoke/food/pet odors, no signs of infestation, etc.)
We cannot accept returns on skeins that have been wound into cakes or balls or have been altered from their original condition.
A refund of the original purchase price minus an 8% restocking fee will be made to your PayPal account within 24 hours once the returned items are received and accepted.
Cancellations will not be accepted once an order has been placed.
Questions
It’s our pleasure to help you choose colors and answer any questions you may have. Please contact us with any questions before ordering, and please be sure to order the entire quantity you need for a project. Hand-dyed yarn may vary from batch to batch, so it is best to order everything you need at once.
We can’t guarantee that skeins will match if you order them at different times.